FAQs
Here are the frequently asked questions by Lifeline consumers.
If you think you qualify, apply to get Lifeline. Methods to apply:
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OnlineLog in or create a new account to complete the Lifeline application online. |
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Print a Lifeline application in English or Spanish. Complete a Lifeline application and send with copies of your proof documentation to: Lifeline Support Center |
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Contact your phone or internet companyAsk your selected phone or internet company for assistance submitting your application. You may be able to apply though the company’s website, if they make that option available. |
If you qualify, you will have to choose a phone or internet company and sign up for service with them. You can also ask your current company to apply your Lifeline benefit to a service you are already getting.
Yes, the benefit may go towards your phone, internet, or bundled (voice and internet) service available through your company.
If your application was denied, call us at (800) 234-9473 or email [email protected] to get help.
Contact your phone or internet company for issues with:
- Lost or broken handsets
- Buying more minutes
- Terminating your service
- Addressing billing questions
Call us at (800) 234-9473 or email the Lifeline Support Center at [email protected] and we will try to help you get in touch with your phone or internet company.
Call us at (800) 234-9473 or email [email protected]. We will help you find out if a company has you enrolled in the Lifeline program. Then contact the company you want to sign up with. You will need to reapply to Lifeline to confirm you are still eligible. Learn more about how to Get Lifeline.
If you are due to recertify, you will receive a written notice separate from your bill. The notice will include:
- Information on how to recertify
- How much time you have to complete your recertification
The notice is sent from USAC’s Lifeline Support Center. You may also receive reminders by mail or pre-recorded messages.
You can switch phone or internet companies at any time. Talk to your new company to make the switch—some companies may have transfer costs. You will need to reapply to Lifeline to confirm you are still eligible. Learn more about how to Get Lifeline.
If you participate in programs like SNAP, Medicaid, certain other programs, or earn a certain income, you qualify for Lifeline. Learn more about qualifying here.
Contact your company for help, or learn about common reasons why your service could get turned off.
If you believe someone is using your information without your consent to receive the Lifeline benefit, contact us at (800) 234-9473 or email [email protected]. Please also contact the FCC’s Lifeline Fraud Tip Line at (855) 455-8477 or [email protected].
